**** IL Case # ********.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. I want Benchmark to remove the additional charges that resulted from their lack of consumer transparency on pricing of services from 10/7/22-2/3/23. My complaint is (1) Benchmark was underbilling me and did not communicate the correct price to me so I could decide if that was financially feasible, (2) I did not receive a bill until 4 months later so I was deprived of my informed choice as a patient to continue or discontinue services, and (3) Benchmark is not timely submitting claims to my insurance provider. So now they're trying to recoup the difference for their underbilling. Benchmark is saying I actually owed $153.71 or $144.38 per visit even though they only billed me $100 per visit. I called my insurance company **** IL and they said they had only received claims from Benchmark from 10/7/22-11/18/22. The only solution they offered was to put me on a payment plan. When I called and asked why I was receiving a bill after 4 months of services they said my $100 per visit did not cover what I owed and this was the current balance. On 2/3/23, I received my first ever bill from Benchmark for $556.53. I then received ongoing services and paid $100 per visit through 2/3/23. I began receiving physical therapy services at Benchmark on 10/7/22 and was told the cost was $100 per visit.
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